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General Questions
Coach Holidays
Travelling Overseas

General Questions

Where are you?
Glenton Holidays
30 Gordon Street
G1 3PU

We are open:
Mon-Thurs 9am to 630pm (530pm - 630pm phone lines only)
Fri 9 - 530pm
Sat 9am to 5pm
Sun 11am to 4pm (phone lines only)
(Bank holidays 10am to 4pm phone lines only)
When are the main brochures published?
The "Autumn and Festive" brochure is generally published in early summer and our main "Summer Collection" is usually available from the November. To request/pre-order your copy Click Here
Do you sell gift vouchers?

Gift vouchers are sold in denominations of £10, £20 & £50 and can be purchased over the phone or bought in our office: 30 Gordon Street, Glasgow, G1 3PU.

If purchased by telephone, voucher will be posted by recorded delivery to the given address. Please note we cannot accept cheque payments for gift vouchers.

Free phone 08000 24 24 24 or email

What is the luggage allowance on...?
Ocean Cruise: 20kg per person
River Cruise: 20kg per person – (Fly Cruise will depend on the airline restrictions, see the tour page for details)
Coach: 20kg per person
Air Holidays: The baggage allowance will vary depending on the airline, for details of this please refer to the tour page for a specific holiday
Will there be comfort stops on my journey?
Yes, there are always comfort stops on all of our tours. On a journey of around five hours you can expect up to two comfort stops. Coach driving is strictly regulated and drivers are only allowed to remain behind the wheel for four and a half hours without a break of forty five minutes or longer.
When will I receive my tickets for travel?
Tickets are sent out seven to ten days prior to departure. Tickets for your coach holiday are yellow and contain details of your itinerary, seat numbers, pick up point and time. Tickets for air holidays will confirm your flight and if applicable pick up times. You will also find enclosed a ticket wallet and luggage labels.
What days are my excursions on?
We cannot generally advise in advance on what day a given excursion will take place. Unless there is a “day by day” itinerary specified on the tour page. The order of excursions is at the driver’s discretion. Various factors may influence his/her decision, including weather, distances and regulations regarding drivers’ hours.
Can I opt out of excursions?
When your tour group has arrived at its destination you may choose not to take part in planned excursions on most tours. Please always advise the driver/host if this is the case. You are not able to opt out of excursions on the outward and return journeys.
When do I need to pay the deposit/balance on my booking?

Deposit Payments are non-refundable as follows:

Holiday Type Per Person Balance Due (prior to departure)
UK & Ireland Coach Holidays £55 28 Days
Channel Islands by Sea and European Coach Holidays £100 42 Days
River Cruises £150 42 Days
Air Holidays from £250 98 Days
Ocean Cruises from £350 98 Days

Please make cheques payable to GLENTON or to the travel agent you book through and remember to include any insurance premiums, if you choose to purchase insurance through us. It is a condition of booking that you must have holiday insurance to travel with GLENTON and all insurance details must be provided at the time of confirming your booking. Cheques are not accepted within 14 days of travel.

Do you send me a reminder to pay my balance?
When you have paid your deposit you will be sent a confirmation invoice that will advise when the balance is due. You will not be sent a reminder so it is important you keep your confirmation in a safe place.
I have received my confirmation but there is no pick up time stated. How do I know what time to be at the pick up point?
Final pick up times are always confirmed on your final travel documents. These will arrive seven to ten days prior to departure. If you are unclear - you can contact our sales team within 7 days of departure to confirm these details. Call us on 08000 24 24 24 or email
Does Door to Door* service apply to me?
We offer a Door to Door* service on all Select and many of our Ocean Cruise & Air holidays. Where this service is available on a holiday it will be stated on the tour page on the website and/or in the relevant brochure. CLICK HERE to check your postcode eligibility for our Door to Door* service.
What does the tour code stand for on each holiday?
Each tour code is allocated to a particular holiday to allow our reservations team to find the tour on our booking system more easily.
Do Glenton offer holiday insurance?

A holiday insurance policy is available to passengers travelling on our holidays. This holiday insurance policy, which has no upper age limit is underwritten by AMP P&C SA and is administered in the UK by Allianz Global Assistance. Please CLICK HERE for full insurance terms.

GLENTON Holidays Ltd. trading as GLENTON is an appointed representative of ITC Compliance Limited which is autorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

I have a medical condition - should I advise you?
It is always best to advise us of any medical conditions you are aware of. This helps us to arrange any special requirements you may have for your holiday. If you are booking an air or cruise holiday it is essential we are advised of any medical conditions, as this tends to be a condition of travel with the airline and cruise operators. If you 'opt in' to our holiday insurance, it remains the customer’s responsibility to inspect the policy to ensure you are eligible and that the cover fits with your needs. Please click here for full policy details.
Which holidays require photographic ID?
All Air Holidays, Ocean Cruises, Irish & European Holidays require photographic ID. Travel overseas will require a valid passport. Requirements will be specified in your booking confirmation.
Is there a discount for children?
A discount of 25% applies to children under the age of fourteen provided they are travelling with two adults paying full charge and are sharing the same bedroom. This discount applies to coach tours in the UK only and is subject to availability.
Will my details be passed onto a third party company?
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. Our full privacy policy is available at If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons. You are entitled to a copy of your information held by us. If you would like to see this please contact the Data Protection Officer, Grand UK Holidays, The Old Bakery, Queens Road, Norwich NR1 3PL.
Is there a credit card charge?
No, there is not a credit card charge any more. This charge was removed as of 13 january 2018.
Are you ABTA bonded?
Glenton is an ABTA bonded coach holiday specialists. Our ABTA number is Y0234. Our membership of ABTA means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection does not apply. If you book with an unbonded company you could well be risking your holiday and your hard earned money.
How do I give customer feedback?

At Glenton we value all customer feedback, both positive and negative comments are welcome. We use this information for operational insight and to help improve service.

In the event that you have any complaint during the course of your holiday you are strongly advised to immediately bring this to the attention of the supplier of the service in question AND the host or driver. If you are not satisfied with the solution offered you may contact us in writing after returning home. We would ask that any written complaint is received no later than 28 days after the return date to allow us to accurately investigate the issues outlined.

If you have a comment or complaint that you wish to bring to our attention please do so in writing to Customer Services, 30 Gordon Street, Glasgow, G1 3PU or by emailing

As per ABTA regulations, we will investigate any areas of concern and you will receive a response from our customer services department within twenty eight days of your letter/email being received.

How do I cancel a booking?
If you wish to cancel your booking please contact our reservations team on 08000 24 24 24 or email Our team will be happy to refund any monies due in the format that it was paid. You will be asked to confirm your booking reference and personal details, so please have these to hand. For full details of our cancellation terms please click here see our Terms & Conditions.
I am waiting for a cheque refund - how long will this take?
Cheque refunds are issued by our accounts team based in Norwich, this will usually take around 7 to 10 working days.