ESSENTIAL HOLIDAY INFORMATION
When you book a Glenton holiday we want you to be totally satisfied with the arrangements so that you will book
with us again in the future. Please see our main season brochure for full terms and conditions.
Correct passengers names must be provided at the time of booking. All passengers names provided at the time booking must be as per
passport or Photo ID. Any subsequent name changes will incur charges from the airline.
Passport, visa and Immigration requirements and foreign office advice
Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these
with the relevant Embassies and Consulates. We do not accept and responsibility if you cannot travel because you have not complied
with any passport, visa, immigration requirements. At the time of print no visas are required for any destination featured in this brochure for
UK passport holders.
For details of the visa and travel requirements for specific countries please see https://www.gov.uk/foreign-travel-advice.
Door to Door* service
Please note we can only collect from one address per booking. It may be necessary to share your transfer vehicle with other
passengers travelling. If you require more than one pick up point per booking a supplement will apply.
Check in times
Passengers are required to check-in a minimum of two hours prior to the scheduled
departure time of flight. All flights times are local and in 24 hour clock.
Changes to flight times
As our brochure is published months in advance flights times and or/ schedules can change, often with little notice, and we
reserve the right to substitute alternative airlines, routes and times if required.
EASYJET : One cabin bag maximum size of 56cm x 45cm x 25cm including handles and wheels. One item of check-in hold luggage that has
to be under a certain size and weight. Its total size has to be under 275cm (to find this out simply add its length + width + height) and
a standard weight of 20kg per bag, except for sporting and medical equipment.
JET2: You may carry on board one piece of unchecked cabin baggage free of charge which must be no more than 10kg in weight
and no larger than 56cm x 45cm x 25cm, including all wheels and handles. You may also be permitted to bring an additional, small item of cabin baggage on board (such
as a handbag, laptop bag or airport purchase) Check-in bag: The baggage allowance is 22kg for each travelling customer per piece of
RYANAIR : Cabin bag: You can carry one cabin bag weighing up to 10 kg with maximum dimensions of 55cm x 40cm x 20cm, plus
one small bag up to 35cm x 20cm x 20cm onboard the aircraft. Due to cabin space limitations only 90 large cabin bags (55cm
x 40cm x 20 cm) can be carried in the cabin, any bags remaining will be carried free of charge in the aircraft hold. Check-in bag:
The baggage allowance is one case of 15kg for each travelling customer. If you wish to upgrade to one case at 20kg this must be
done at time of booking & additional cost requested and paid with your deposit.
GERMANWINGS: Each passenger may carry one item of hand luggage on board with a maximum weight of 8kg and maximum dimensions
of 55cm x 40cm x 23 cm. Check-in bag: The baggage allowance is 23kg for each travelling customer per piece of baggage booked.
AER LINGUS : Flights are operated by Stobart Air and cabin bag allowance is a maximum weight is 7kg with maximum dimensions of 48cm H
(18.5”) x 33cm W (13”) x 20cm D (8”). For our Irish Adventure tour the check-in luggage is 15kg per bag. For our Grand Irish Odyssey
tour the check-in luggage is 20kg per bag.
Please ensure you carry essential medications for the duration of your holiday in your hand
baggage. Please be aware that the essential liquid medication in quanties over 100ml
must be certified as authentic by a doctor’s letter and must be presented in the original container.
Resort Booked Excursions
Excursions include any sightseeing trips, events or tours which you choose to go in resort which you paid extra for. All excursions
are arranged by third party suppliers and do not form part of your Holiday and are not governed by the Package Travel Regulations
1992. We do not accept responsibility or liability whatsoever for anything that may go wrong on a Resort Booked Excursion. The
contract for Resort Booked Excursions you book is between you and the supplier of that excursion.
Special assistance & medical conditions
If you require special assistance for you or a member of your party you must tell us at the time of booking or as soon as possible
after the booking so that we can make sure appropriate arrangements can be made. Failure to notify us at least 48 hrs prior to
your flight may mean that assistance is not available.
The airline assistance starts from the relevant airline check in desk until baggage reclaim areas at the destination airport. Please note
this may differ depending on the airport you are flying to. If you require assistance from the car park to the check in desk or from the
baggage reclaim area to the car park on your return, this should be booked via the airport, the contact information can be found on their
If you or a member of your party wish to travel with a battery opertated mobility aid you must inform us before you
book. We will try our upmost with the airline, the accommodation and relevant transfer supplier to fulfill all your medical
requirements. It is important that we recieve as much information about any battery operated mobility aid to pass to the airline to
ensure they are satisifed that it has made the safety requirement made by the airline.
Hotel Check in/out
Hotel accommodation generally will be available after 2pm on the date of arrival and is to be vacated between 10am and noon on
the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). Should you wish to retain
your room after the normal check out time on the day of departure you should make your request at reception on your arrival or at any
time during your stay. Please note this may be subject to availablity and incur additional costs.
We believe that taking out holiday insurance is an important part of your holiday plans. What if you were forced to cancel your holiday or
weren’t able to return home as planned? This is why it is a condition of booking that you take out holiday insurance to cover your holiday.
Should you decide to take out or already have cover with another Insurer we do need you to provide us with details of your policy at the
time of booking your holiday with us.